Please review our policies carefully before booking. By using our service, you agree to these terms.
Service Overview
Paws Aboard provides safe, reliable pet transportation services between your home and partnered daycare facilities in the Evansville, WI area. Our mission is to ensure your furry family members travel comfortably and arrive safely.
Booking Requirements
Pet Requirements
- All dogs must be current on vaccinations (rabies, distemper, bordetella)
- Dogs must wear a properly fitted harness for transportation safety
- Maximum of 3 dogs per booking per household
- Dogs must be friendly and non-aggressive toward other animals and people
- Owners must disclose any behavioral concerns or medical conditions
Booking Timeline
- Bookings must be submitted before 7:00 PM for next-day service
- Same-day bookings after 7:00 PM will be scheduled for the following day
- Advanced bookings are accepted and encouraged
Pricing & Payment
- 1 dog: $12/day (includes AM pickup & PM return)
- 2 dogs: $22/day (includes AM pickup & PM return)
- 3 dogs: $30/day (includes AM pickup & PM return)
- Payment details and invoicing will be handled directly by Paws Aboard
- Pricing is subject to change with advance notice
Service Hours
- Morning Pickup: Route begins at 6:30 AM
- Evening Return: Estimated arrival around 6:00 PM
- Exact pickup and drop-off times may vary based on route and traffic conditions
- Paws Aboard will communicate any significant delays
Cancellation & Modification Policy
24-Hour Notice Required: All cancellations or modifications must be made at least 24 hours before the scheduled service date.
- Cancellations made with 24+ hours notice: No charge
- Cancellations made with less than 24 hours notice: Subject to full service fee
- No-shows or failure to have dogs ready at pickup time: Subject to full service fee
- Service modifications (adding/removing dogs, changing addresses) require 24-hour notice when possible
To cancel or modify a booking, please contact Paws Aboard directly.
Safety & Liability
Our Commitment
- All drivers are trained in pet safety and handling procedures
- Vehicles are properly equipped with safety restraints and climate control
- Dogs are secured using harnesses during transport
- Regular vehicle maintenance and safety inspections are conducted
Owner Responsibilities
- Provide accurate information about pet health, behavior, and special needs
- Ensure dogs are properly fitted with a secure harness before pickup
- Disclose any aggressive behavior, anxiety, or medical conditions
- Have dogs ready and accessible at scheduled pickup time
Liability
While Paws Aboard takes every precaution to ensure the safety and wellbeing of your pets, owners acknowledge that pet transportation carries inherent risks. Paws Aboard is not liable for pre-existing conditions, injuries resulting from undisclosed behavioral issues, or incidents beyond our reasonable control. We recommend maintaining current pet insurance for comprehensive coverage.
Emergency Procedures
- In case of medical emergency, Paws Aboard will attempt to contact the owner immediately
- If owner cannot be reached, Paws Aboard is authorized to seek veterinary care at owner's expense
- Owners should provide emergency contact information and veterinarian details
- Any incidents during transport will be documented and reported to the owner
Service Area & Limitations
- Service area is limited to Evansville, WI and immediately surrounding areas
- Routes are optimized for efficiency and may include multiple pickups/drop-offs
- Paws Aboard reserves the right to refuse service to any pet displaying aggressive behavior
- Service may be suspended during severe weather conditions for safety reasons
Privacy Policy
Paws Aboard respects your privacy and is committed to protecting your personal information.
Information We Collect
- Contact information (name, email, phone number, address)
- Pet information (names, sizes, special needs)
- Service preferences and booking history
How We Use Your Information
- To provide and improve our transportation services
- To communicate about bookings, schedules, and service updates
- To maintain records for safety and operational purposes
Information Sharing
- We share necessary information with partnered daycare facilities
- We do not sell or share your personal information with third parties for marketing purposes
- Information may be disclosed if required by law or to protect safety
Right to Refuse Service
Paws Aboard reserves the right to refuse or discontinue service for:
- Aggressive or dangerous behavior from pets
- Failure to meet vaccination or harness requirements
- Repeated late cancellations or no-shows
- Misrepresentation of pet health or behavior
- Non-payment or violation of these policies
Contact Information
For questions, concerns, or to modify your booking, please reach out to Paws Aboard directly.
Policy Updates
Paws Aboard reserves the right to update these policies at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after policy changes constitutes acceptance of the updated terms.
Last updated: October 2025 (Draft - Pending Review)